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Kochin is committed to delivering a high quality learning experience to all its customers. This document collates and details a wide range of relevant information appertaining to participation in training delivered by Kochin. It forms part of the terms and conditions for joining training, with commencement of training being taken as acceptance of these terms and conditions. These terms and conditions are subject to periodic amendment.
Kochin is proud to be a trainer member of the ANLP. We recommend that any participant that wishes to professionally practice NLP, or simply benefit from the ANLP membership and their excellent magazine, register's with the ANLP after the course.
Contents:
1. Course Admission Criteria
2. Professional Development Inc. Practice; Supervision
3. Code of ethics
4. What is, is not included in the course fee.
5. Terms of Business and Cancellation Policy
6. Outline syllabus
7. Certification Criteria and Assessment Methods
8. Post Training Development / Re-assessment
9. Equal Opportunities
10. Data Protection
11. Complaints Procedure
- Course Admission Criteria. (To include an informal meeting / telephone conversation)
You will be required to complete a pre-course registration form to determine your aims and objectives. This will be followed with a phone conversation and or meeting.
NLP Practitioner training is frequently referred to as being “transformative”, and for good reason. It is, and produces enhanced understanding and fascinating insights into how we do what we do, how and why we have done what we have done, and most importantly, how we can go about achieving that which we seek to achieve in the future.
The nature of NLP training, and the fact we sometimes explore the causal characteristics of problems (as well as solutions)during an NLP training course, means that trainees may find themselves in a vulnerable situation where painful and potentially difficult material comes to the surface. Unusual instances of this nature are handled in a caring and sensitive manner. However, we are not psychotherapists and deep rooted issues may need to be referred to the appropriate professionals. It must be made clear beforehand that the objective of the training course is learning and not personal therapy.
Admission to Kochin NLP Practitioner training is subject to either 1-2-1 meeting or a pre-course telephone call to ensure the course content is suitable to your needs and outcomes and as importantly, that Kochin trainers / facilitators have the necessary skills / facilities to meet your needs (Kochin reserves the right to accept / decline course admission).
Participation in such training requires all parties to be assured that they are up to the rigour, and challenge, that such a potentially transformative experience can bring. Participants are therefore advised to consider and declare any medical condition, thoughts, or state of mind that may be off relevance. Examples of such conditions might include:
a) Depression; b) Mental Illness; c) Heart Conditions; d) Epilepsy; e) Personality disorder; f) Or any other condition you might consider appropriate to disclose.
We have a range of supporting documentation including learning and participant agreements which require reading, agreement and signing prior to accessing the programmes.
- Personal development information including recommended reading material.
Whilst it’s not a requirement on 10 and 15 day courses, Kochin recommends that participants prepare to optimise their training experience through some pre-course reading, and or participation in an Introduction to NLP event such as those delivered by Kochin.
Like most things in life we generally have varied reading styles and preferences, so I have recommended a range of practitioner books that will appeal to different people. Kochin also has a considerable reference library of material that is made available to practice group participants at our Walsall venue.
Practice, practice and more practice is what make for a competent NLP Practitioner. We strongly encourage you to locate and actively participate in a local NLP practice group and apply the skills in every day life. We offer one such established NLP practice group in Walsall, and others can be located from the ANLP website.
Supervision. If you are looking to generate income from NLP we recommend supervision from an appropriately experienced NLP Master Practitioner or trainer. Kochin offer supervision arrangements and we are happy to offer informal advice in this area.
- Code of ethics and practice for NLP Practitioners
NLP is a powerful methodology and as such we require all participants to agree to be bound by the following professional code of ethics as promoted by the Association of Neuro Linguistic Programming (ANLP). We reserve the right to cancel certification where individuals are deemed to be non compliant with the code of practice and its ethical application.
ANLP Code of Ethics
Ethical Standards and Professional Practice Guide
All members of ANLP International shall:
1 Respect the dignity and worth of every human being, and their right to self-determination.
2 Strive to act with integrity, independence and impartiality, avoiding conflicts of interests and acting in accordance with the ANLP principles/presuppositions of NLP which appear overleaf.
3 Represent themselves, their qualifications, experience and membership of professional bodies honestly, and also (to the best of their knowledge) the skills, qualifications and experience of any third party to whom they refer any of their clients.
4 Recognise their scope of practice and only practise NLP within the limits of their competency and to their highest possible standards.
5 Strive to act within an ecological framework to ensure the safety of their client at all times.
6 Represent NLP interventions as an option and at no time as a certain solution for any given problem.
7 Act as ambassadors for NLP, so that it is presented as a professional and effective approach which can help people and organisations; avoiding bringing NLP into disrepute.
8 Act as ambassadors for ANLP, to promote its purposes and activities to a wider audience; avoiding bringing ANLP into disrepute.
9 Respect legitimate needs and requirements for confidentiality.
10 Respect the variety of different styles of NLP and complementary professions.
11 Promote fellow Members' interests and avoid soliciting other Members' clients away from them.
12 Ensure that clients' expectations, and the basis on which they will be met, are understood by both parties and that contractual arrangements are not changed without appropriate discussion.
13 Act within the law and not encourage, assist, or collude with others engaged in unlawful conduct.
14 Members (above Associate level) have an ongoing requirement to update their skills and knowledge, through Mentorship and/or pursuing recognised CPD requirements.
Disclaimer: The Code does not assume that individual Members possess particular levels of skill in any specific area; it is important, therefore, that users of Members' services do satisfy themselves that the person they are working with is appropriately skilled.
ANLP International will deal with any infringements of the Code of Ethics through its Complaints and Disciplinary Procedure.Room 11, Apsley Mill Cottage, London Road, Hemel Hemstead, HP3 9RL Tel: 0203 051 6740 Fax: 020 3355 0705 www.anlp.org ANLP International CIC is registered in England,
4. Details regarding what is, and is not included in the course fee
Kochin training includes:
Ø Quality NLP training. Kochin is a trainer member of the Association of NLP (ANLP) and is regulated by their professional standards and code of ethics.
Ø Modelling Project (10 & 15 day training only)
Ø Practitioner assessment
Ø The opportunity to retake where / if necessary.
Ø Course manual. This is a genuine high quality manual you will treasure. We take great pride in this.
Ø Regular feedback on both reflective learning journals and your on-going development.
Ø Kochin NLP Practitioner Certification (Participants have the option to subsequently apply for ANLP membership – at your cost, albeit we can sometimes offer 15 months for the cost of 12 months)
Ø Clean and functional training premises
Ø Tea, coffee, water, biscuits, fruit
Ø High Impact; High Value; High Quality NLP training
Ø What’s not included in the course fee:
o Lunch
o Fancy high cost training / hotel venue
o Overnight accommodation
5. Terms of business (including associated important notes) and cancellation policy.
Ø The total sum payable is that which was advertised and confirmed at the point of booking.
Ø Full and final payment is due four weeks before commencement of training (except when agreed otherwise).
Ø Customers may cancel any booking / reservation up to four weeks prior to the first day of training or commencement of consultancy. In this instance customers will receive 100% reimbursement of funds that have been paid. The only exception being when a separate contract has been entered into.
Ø Customers that cancel bookings less than four weeks before the commencement of training or consultancy can opt for either:
a) Joining the next training. (We will not however accept a financial liability in this offer)
b) 40% reimbursement of funds paid to date
Ø Customers that cancel bookings less than two weeks before the commencement of training or consultancy can opt for either:
a) Joining the next training. (We will not however accept a financial liability in this offer)
b) 10% reimbursement of funds paid to date
Ø Customers that cancel bookings less than 48hrs before the commencement of training or consultancy can opt for either:
a) Joining the next training. (We will not however accept a financial liability in this offer)
b) No reimbursement of funds will be made.
Ø It is the customers responsibility to ensure Kochin is notified and that you retain evidence. We recommend a courtesy call plus an email. If you have not received an email acknowledgement within 48 hours, please call back.
Ø Kochin apologies yet accepts no financial liability for costs incurred should training require rescheduling (You can choose a refund, or revised booking date).
Ø Kochin Money back guarantee: In the unlikely event of this training not meeting your perceived needs we will reimburse you for any outstanding training days (pro-rata basis) in exchange for the return of all training related materials.
Ø All prices advertised are done so in good faith whilst accepting errors can be made. Whilst we will endeavour to reach an amicable settlement we reserve the right not to enter into an agreement, and withdraw from that agreement in certain circumstances.
Ø We do not accept liability for any consequential loss or profit or indirect loss as a result of any relationship between Kochin and our customers.
Ø Kochin reserves the right to offer training and in certain circumstances, terminate the training agreement.
Important Notes: We take great pride in delivering an outstanding learning experience to 'all' participants. In order to do this we have to balance time and resources fairly across all participants. You will be required to understand, adopt and behave in accordance with the "pre-suppositions of NLP" throughout the training (as are we). These represent the operating beliefs of NLP and were modelled from highly effective and ecological communicators. Feel free to ask for a copy before the training begins.
In exceptional circumstances, we reserve the right to terminate the training of an individual/s. In the case of an individual this would be the case of last resort. This is considered highly unlikely as we always endeavour to adopt a 'do whatever it takes attitude' to ensure everyone secures their outcomes.
Where required, we will abide by ANLP Trainer guidelines and adhere to their prevailing complaints procedure.
6. Outline syllabus (Varies depending upon course) Master Practitioner will contain additional material, albeit you will be expected to be familiar with much of the NLP Practitioner Syllabus as listed below (Modelling excepted).
Ø What is NLP
Ø Operating Beliefs (Pre-suppositions of NLP)
Ø Pillars of NLP
Ø Rapport
Ø Sensory Acuity - Calibration
Ø Matching, Pacing and Leading
Ø State Management Inc. anchoring – (accessing and building resources)
Ø Well Formed Outcome
Ø Representational Systems (VAKOG) – Sensory Modalities
Ø Sensory based words and phrases (Predicates)
Ø Eye accessing Cues
Ø Submodalities (Analogue, digital, critical and driver)
Ø How to elicit sub-modalities
Ø Accessing and Building Resources – Beliefs – States etc.
Ø Anchoring (Basic, stacking, collapsing, chaining)
Ø New Behaviour Generator
Ø Belief Change Process’s
Ø Strategies – T.O.T.Es – Strategy elicitation – Calibration – Application _ Installation
Ø NLP Frames – Outcome; Backtrack; Relevancy; Open; As if; Agreement; Discovery
Ø Reframing Inc. Content / Context
Ø Six Step Reframe Inc. Congruity / Incongruity
Ø Swish patterns
Ø Neurological Levels
Ø Meta programmes (Introduction)
Ø Perceptual Positions
Ø Milton Model (Linguistic patterns for change, influence and outcomes)
Ø The Meta Model (Linguistic patterns for understanding, creating choice, influence, change and outcomes)
Ø Chunking
Ø Fast Phobia Cure
Ø Herzberg’s Levels of Competence
Ø Present to Desired State Model
Ø Timelines
Ø Introduction to modelling & modelling assignment + Much, much more ++++++++
7. Certification criteria and assessment methods used during training.
Assessment is integrated into and conducted throughout the programme. It’s conducted in a structured low key professional manner and provides the basis for good healthy participant feedback. Key assessment components are based upon:
1) Observation throughout programme, on-going assistant peer & self assessment.
2) Completion of regular reflective learning journal for which you can expect constructive written feedback (10 day + programmes).
3) Completion of practical exercises.
4) Completion of a multiple choice knowledge check.
5) Written assignment
6) Incremental demonstration and integration of competencies throughout the programme.
7) An excellent opportunity to complete a short modelling exercise and secure feedback on both its design and execution (10 day + programmes).
Criteria:
Kochin Certification is based upon Industry best practice and guidelines. We are committed to ensuring that your training is enjoyable, of a high standard, and that you successfully complete your training journey, knowing your final competency levels are at least equal to, or higher that of other comparable training programmes.
It is worth noting that Kochin utilises a process of continual "sensory specific" constructive feedback for students. This method ensures all students receive "rich" feedback on their developing competencies, and where appropriate, areas for continued development. We will where / if required, provide additional guidance to ensure students address any "transitional" weakness's and in so doing can feel confident about securing certification on completion of training.
It should be pointed out that there is no “one”, universally, or even nationally recognised NLP accreditation procedure, qualification or standard within what is a self governing and unregulated industry. My personal journey to become an NLP Trainer has taken many years culminating in NLP Trainer Training and certification with John Seymour the longest established NLP Trainers and author in the UK. Kochin NLP trainers are also registered as NLP trainers with the Association of NLP.
Kochin accreditation requires you to:
1) Attend and actively participate for the full duration of the training.
a) Should you not be able to participate for one or more days, you will be provided with the opportunity to attend the relevant module on a subsequent training event.
b) Should something happen that inhibited your availability for three or more days, we would normally offer you the option to attend the next available full training. (We will not however accept a financial liability to do so)
2) Attendance for the final two day is mandatory, as this will include final assessment and may be attended by an external verifier.
3) Demonstration of knowledge as demonstrated within a multiple choice questionnaire.
4) On-going demonstration of your gradual integration of competencies throughout the programme.
5) Completion of reflective learning journals for each weekend (excluding final) and a small "modelling" project between weekends three and five.
6) On-going tutor observation of your incremental application and integration of NLP competencies, including the presuppositions of NLP introduced early in the programme
7) Your active programme participation and supporting of fellow learners.
The Kochin certification criterion is based upon industry best practice. Participants should note that certification is based upon your ability to demonstrate the acquisition and integration of competencies. It is not an attendance certificate.
Ultimately Kochin offers two levels of certification on completion of NLP Practitioner Training. (Your post course registration with the ANLP is optional and at extra cost)
1) Kochin NLP Practitioner (or Master) Certificate
2) Kochin Provisional NLP Practitioner Certificate: Supported by detailed feedback on actions required for conversion.
8 Post training development and re-assessment (if required)
1) In the same manner in which Kochin commits itself to facilitating the success of its students, it remains the learner’s responsibility to prepare for effective participation in the accreditation process. Our process of on-going evaluation and support means that all participants will be fully aware of any areas requiring development well in advance of final assessment. In the unlikely event that a participant has not "yet" reached the required standard by the end of the programme, they will be given 1:1 feedback regarding areas for continued development, and be invited back to participate in selected sessions on the following training. Reassessment will be informal. Whilst we reserve the right to make an additional charge, we would only do so where we incur notable additional time / costs.
2) Participation and reaching the standard required to be certified is just the beginning of your NLP journey. Embedding and developing NLP competencies is enhanced as you consciously commit to apply it to all areas of life. The multi-faceted nature means that each and every component, tool, skills, attitude, belief, technique etc. interacts with every other one. Converting theory into practice, requires practice, and the application of “there is no such thing as failure, only feedback”, which as NLP practitioners will know, is one of the NLP presuppositions.
3) Kochin recommends that you take advantage and participate in one of the NLP practice groups that run throughout the country. You will meet other like-minded people committed to furthering their competencies. Kochin provides one such group in Walsall for NLP Practitioners. This is usually run on a monthly basis.
9 Equal Opportunities
Committed to Equality; Celebrating Diversity
Kochin will endeavour not to discriminate, directly or indirectly, against learners or potential students on the grounds of gender, race, colour, nationality, ethnic or national origin, religious or political beliefs, disability, marital status or family circumstances, sexual orientation, age, ex-offender status, social class, HIV status or any other irrelevant criteria. Staff and learners at all levels are required to treat one another with respect and courtesy.
Culture and Values
Kochin’s Culture is one that promotes respect for a global community of individuals.
Our values include:
Ø enabling students, whatever their background, to develop as critical, reflective learners who will make a difference in the global community
Ø valuing and respecting the diversity of peoples individuality
Ø promoting justice, integrity and sustainable personal and collective growth
Ø providing a safe and healthy learning and growing environment
Policies and Practice
Our Equality and Diversity Policies aim to ensure:
· fair and consistent training practise's
· fair admissions, teaching, learning and assessment for all learners
· a positive working environment that promotes dignity and respect for all learners and staff
· a commitment to our legal responsibilities not to discriminate and to positively promote equality in all aspects of our work
Kochin’s Equal Opportunities Action Plans are monitored and reviewed regularly.
10. Data Protection
The Data Protection Act states that those who record and process personal information must be open about how the information is used and must follow the eight principles of ‘good information handling’.
These principles state that data must be:
1. Fairly and lawfully processed
2. Processed for limited purposes
3. Adequate, relevant and not excessive
4. Accurate
5. Not kept for longer than is necessary
6. Processed in line with your rights
7. Secure, and
8. Not transferred to countries without adequate protection.
By law, data controllers, have to keep to these principles.
If you believe in any way that Kochin is not processing your personal data in accordance with these principles, please contact Kochin’s Data Protection Officer, Judith Pearce, at the address listed on the Kochin contacts page.
How does Kochin collect data?
There are several means by which Kochin collects personally identifiable data, for example:
· Through a course application form
· Through a course material
· Through course evaluation
· Through 1:1 coaching
· Through consultancy
· Acceptance for inclusion on a mailing list or database
· As a result of you interacting with Kochin (e.g. by undertaking research for Kochin, or by entering into email or telephone correspondence with an employee of Kochin)
All personally identifiable information provided to Kochin is processed in accordance with the principles of the Data Protection Act 1998.
Is information passed to third parties?
It is Kochin’s policy to only disclose information to third parties if explicitly required to do so by United Kingdom Law.
Kochin will obtain your consent before passing on any information to any third parties.
Kochin does not collect or compile personally identifying information for dissemination or sale to external parties for marketing purposes or host mailings on behalf of third parties unless it is directly related to the training purchased by the customer.
Kochin may anomalously use quotations etc. from learners for promotional purposes. However, reference would only be made to attribute any individual to a quotation, when that person’s written consent has been secured.
Kochin videos most training in addition to taking photos. Whilst the videos are primarily for the purpose of on-going professional development, the latter may be used for promotional purposes. Kochin will endeavour to respect the wish’s of any individual who requests that they are not featured on any photo. We request that this is put in writing so that we have a record. Upon request we will remove any direct facial photo of any individual.
11. Complaints Procedure
In the first instance please discuss any concerns with your trainer or assistant trainer. Under most circumstances, we would hope to be able to resolve most if not all issues. However, should anything remain unresolved, we subscribe to the ANLP best practice guidelines, details of which can be found at www.anlp.org
ANLP International will deal with any infringements of the Code of Ethics through its Complaints and Disciplinary Procedure. Room 11, Apsley Mill Cottage, London Road, Hemel Hemstead, HP3 9RL
Tel: 0203 051 6740 Fax: 020 3355 0705 www.anlp.org ANLP International CIC is registered in England,
Note: These terms and conditions are subject to on-going review.
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